It was easy to book an appointment. There were lots of reminders before the appointment. It was a little confusing to get into the building because it looks like a bank, but once you go inside it is cleat where to go. I didn't have to wait long before I was called back. The medical assistant came in and asked questions, entered the data into their computer, and then she took some x rays. The doctor then came in and did the exam and was able to diagnose my issue right away. He was knowledgeable, efficient, and personable, and I feel confident about my treatment plan.